Telecaller

Job Description:

We are seeking a dynamic and results-driven Telecaller to join our team. The ideal candidate will be responsible for reaching out to potential and existing customers via phone calls to promote our products/services, generate leads, and provide customer support. The Telecaller should have excellent communication skills, a persuasive attitude, and the ability to handle customer inquiries effectively.

Key Responsibilities:

• Make outbound calls to potential and existing customers to inform them about our products/services.
• Handle inbound inquiries and provide relevant information to customers.
• Generate leads and schedule appointments for sales teams.
• Maintain a database of customer information and update records in the CRM system.
• Follow up with customers to ensure their queries are resolved and build positive relationships.
• Achieve daily/weekly/monthly call targets and conversion goals.
• Address customer complaints and escalate issues when necessary.
• Stay updated on company products, services, and industry trends.

Requirements:

• Proven experience as a Telecaller, Telesales Representative, or similar role.
• Excellent verbal communication skills in [English/Hindi/Local Language].
• Strong persuasive and negotiation skills.
• Ability to handle rejection and work under pressure.
• Basic knowledge of CRM software and data entry.
• High school diploma or equivalent; a degree in marketing, sales, or a related field is a plus.
• Prior experience in customer service or sales is preferred.

Additional Benefits:

• Competitive salary with performance-based incentives.
• Growth opportunities and career advancement.
• Training and development programs.